PRICING
Pay for the minutes you actually talk.
A call-minute is answered talk time, billed in tenths of a minute and rounded up once per call. Every paid plan ships with a hard cap switched on, so an agent that decides to phone you nine times in a row runs out of minutes instead of running up a bill.
Free
no cardProve it works on your own blocker.
$0to start
No card, no trial clock.
- Your first call free, then 3 calls and 9 call-minutes
- US and Canadian numbers
- One verified contact, one seat
- No card, no overage, hard stop
Pro
most picked upFor one developer running agents all day.
$29/ month
$290 per year saves two months.
- 120 call-minutes per month
- International destinations
- Overage at $0.35 per minute, off until you switch it on
- Hard cap on by default
Team
3 seatsFor a team that shares an on-call rotation.
$99/ month
$990 per year saves two months.
- 500 call-minutes per month
- 3 seats (team invites coming soon), then $25 per extra seat
- Overage at $0.30 per minute, off until you switch it on
- Route each escalation to the right verified contact
Hard cap
On by default, on every paid plan.
When the included minutes are gone, HotlinePing stops placing calls and your agent gets a clear quota result instead of a decision. You can lift it; nothing lifts it for you.
Overage
Off until you switch it on.
Turn it on and minutes past the allowance are metered — Pro at $0.35 a call-minute, Team at $0.30 a call-minute. Leave it off and the cap holds. Free has no overage at all.
Never billed
Ringing is free. So is a no-answer.
Unanswered, busy, and failed-before-answer calls cost nothing and never touch your allowance.
METERING
What counts as a call-minute.
One rule, applied identically on every plan. If you are not talking to someone, you are not being billed.
The clock starts when someone answers
Ringing time is free. So are voicemail, busy signals, and calls that fail before anyone picks up — none of them count as a call-minute.
Each call rounds up to the next tenth of a minute
A 40-second call is 0.7 call-minutes. Rounding happens once per escalation, not per turn in the conversation.
Mid-call task time is talk time
If you ask the agent to run the tests while you stay on the line, that waiting is part of the same call and is metered the same way.
Minutes belong to the workspace
One allowance covers everyone on the plan, whichever verified contact was called and whichever client raised the escalation.
SIDE BY SIDE
Everything, in one table.
The same numbers as the cards above, with the details that are easier to read in a row than on a card.
| Plan | Free | Pro | Team |
|---|---|---|---|
| Monthly price | $0 / month | $29 / month | $99 / month |
| Annual price | Free | $290 / year | $990 / year |
| Included call-minutes | 9 in total, once | 120 per month | 500 per month |
| Included calls | First call free, then 3 in total, once | As many as your minutes allow | As many as your minutes allow |
| Seats | 1 | 1 | 3, then $25 per extra seat |
| Overage | Not available | $0.35 per call-minute, opt-in | $0.30 per call-minute, opt-in |
| Hard cap | Always on | On by default, can be lifted | On by default, can be lifted |
| International destinations | US and Canada only | Included | Included |
| Mid-call agent tasks | Included | Included | Included |
| Full transcripts on request | Included | Included | Included |
International destinations. Non-US and non-Canadian numbers are available on Pro and Team, and bill at your plan’s normal overage rate once the allowance is spent. Per-country dial-out rates are still being finalised, so Free stays limited to US and Canadian numbers for now.
BILLING QUESTIONS
The rest of the small print.
More about the product itself is answered on the home page FAQ.
How does the hard cap work?
Every paid plan starts with the cap switched on. When the included minutes are gone, HotlinePing stops placing calls and your agent gets a clear quota result instead of a decision. Switch on metered overage when you would rather keep calling and pay per minute.
What is a seat?
One person in the workspace who can connect a coding client and be reached by a call. Free and Pro include one seat. Team includes three and adds more at $25 per month each.
Do unused minutes roll over?
No. Included minutes reset at the start of each billing period. The Free allowance of 3 calls and 9 call-minutes, after your free first call, is a one-time total rather than a monthly one, and calls stop when it is spent.
Can I switch between monthly and annual?
Yes. Annual billing charges ten months up front and gives you two free. Plan and period changes take effect from your next billing period.
What is never charged?
Unanswered, busy, and failed-before-answer calls, and anything your agent does outside a live call. You are billed for answered talk time only.
Do I need a card to try it?
No. Free needs an account and one verified phone contact. Nothing else.
FREE NEEDS NO CARD
Four calls is enough to know whether you want a fifth.
First call free + 3 more on the house · no card · hard cap on by default